This program is provided to increase neighborhood safety with services and events that activate neighbors through civic engagement. Our goal is to help reduce calls for service to city departments while empowering residents to take the steps needed to feel safe and secure in their homes. Key components of this program include: free home security surveys, personal safety information, traffic safety planning, producing and distributing public safety-related information/e-alert notices and fliers. Our board & staff keep neighbors working together to prioritize problems, identify resources and then develop and implement action plans to resolve problems. We achieve these goals by educating/informing residents while partnering with city departments and community organizations. This program is primarily funded by federal Community Development Block Grant dollars that the City of Grand Rapids receives and distributes to community programs.
Call 211 to find a variety of community services via the Heart of West Michigan United Way
Call 311 for the City of Grand Rapids services; one call to City Hall! Or report online: potholes, graffiti, broken down vehicles, parking violations, broken playground equipment, and more.
For non-emergency police services such as found property, call 616-456-3400
Housing
Tenants & Landlords guide book
The Fair Housing Center of West Michigan is a private, non-profit fair housing organization committed to providing comprehensive fair housing services, including education, outreach, research, advocacy and enforcement.
Lead paint safety information (for homes build before 1978) Get the Lead Out!
Traffic
One of the most common complaints about traffic we hear from neighbors is speeding vehicles on residential streets. We can help neighbors organize for safer streets by hearing concerns and working with the City’s Traffic Calming Program. If you’re ready to request a change on your street, contact us!
- The first step is to petition neighbors on your street for the traffic calming changes: Petition
- Then, fill out an application here
- Submit application to the city for approval
Food Security
- Find mobile pantries and more through Feeding America West Michigan.
- The Downtown Food Pantry located at 47 Jefferson Ave SE is open to all residents living in the downtown Heartside area: Westminster Presbyterian Church
Education
- Grand Rapids Montessori, Museum High School, Innovation Central and Grand Rapids Child Discovery Center are located in our neighborhood
- Grand Rapids Community College is a Heritage Hill neighbor: GRCC
- The downtown branch of the Grand Rapids Public Library is just a short walk from Heritage Hill
- For literacy assistance and English language learners: Literacy Center of West Michigan
Health Services
Cherry Health – Cherry Health is a non-profit, Federally Qualified Health Center (FQHC) with a focus on providing high quality health services to all, regardless of their ability to pay.
Association for the Blind & Visually Impaired
Crime
A common crime in the neighborhood is larceny from motor vehicles. Take all valuables out of your car when you exit and keep the vehicle locked.
To view crimes that have been reported near you, visit: Crime Mapping
